Privacy Policy

1Information we collect

• Information you give us: your name, mobile phone number, ZIP code, and details about your home (cleaning type, bedrooms, bathrooms, how often you want cleaning, and when it was last cleaned).
• Messages: the text messages you send to and receive from us.
• Basic website data: the page you were on, how you found us (for example, an ad link), your browser type, and similar technical information collected through cookies and analytics tools.

2How we use your information

• To calculate and send you your cleaning price.
• To schedule, confirm, and provide your cleaning and follow up about it.
• To answer your questions and provide customer support.
• To improve our website, services, and advertising.
• To meet legal and safety obligations.

3Text messaging (SMS)

If you check the consent box on our quote form, we text you about your quote and booking at the number you provide. You'll get up to 6 messages per quote request, plus appointment messages if you book. Message and data rates may apply. Reply STOP at any time to stop texts, or HELP for help. Checking the box is not required to get a price or to buy our services.

4How we share information

We do not sell your personal information. We share it only:

• With the cleaning professionals who perform your service, limited to what they need to do the job (such as your name, address, and appointment details).
• With service providers that run our website, customer management, and messaging tools, who may use it only to provide those services to us.
• When the law requires it, or to protect the rights and safety of our customers, our team, or the public.

5How long we keep it

We keep your information for as long as we need it to serve you and to meet legal and accounting requirements, then delete it or make it anonymous.

6Your choices

• Reply STOP to any text to stop receiving texts.
• Contact us to see, correct, or delete the information we have about you.
• You can set your browser to block cookies. Some site features may not work without them.

7Security

We use reasonable safeguards to protect your information. No method of storage or transmission is completely secure, so we can't guarantee absolute security.

8Children

Our services are for adults. We do not knowingly collect information from anyone under 18.

9Changes to this policy

We may update this policy. When we do, we'll change the date at the top of this page.

10Contact us

Book & Clean (Lerner Solutions Group LLC), Ponte Vedra Beach, FL