Book & Clean · Terms of Service
Terms of Service
The simple rules for getting a quote, getting texts, and booking a cleaning with Book & Clean. No contracts, no fine-print surprises.
Last updated: October 11, 2026
1Text messaging program
Book & Clean quote and booking texts
We text you your cleaning price, answer your questions, schedule and confirm appointments, and follow up about your quote.
- How you join: by entering your mobile number on our quote form and checking the consent box, or by texting us first. Consent is not a condition of purchase.
- How often: up to 6 messages per quote request, plus appointment messages if you book. Message frequency varies.
- Cost: message and data rates may apply, according to your mobile plan.
- Stop: reply STOP to any message to opt out. We'll send one message confirming you've been unsubscribed, then no more texts.
- Help: reply HELP for help, or contact us at (904) 822-4525.
- Carriers are not liable for delayed or undelivered messages.
- How we handle your information is explained in our Privacy Policy.
2Quotes and prices
The price shown on our website is based on the details you enter. If your home is different from what you described (for example, more rooms, pets, heavy buildup, or clutter), we will tell you before the cleaning starts and you can accept the new price or cancel at no charge. Prices for larger homes are estimates until we confirm them with you.
3Booking, rescheduling, and cancellation
- Your appointment is confirmed when we confirm it by text.
- Please give us at least 24 hours' notice to reschedule or cancel.
- Recurring plans have no contract. You can skip a visit or cancel your plan anytime by texting us.
4Access and safety
Please make sure we can get into your home at the scheduled time and tell us about pets, alarms, or anything that needs special care. Our team may decline work that is unsafe or outside the scope of a house cleaning.
5Satisfaction guarantee
48-hour re-clean guarantee
If we miss something covered by your cleaning, tell us within 48 hours of the visit and we will come back and re-clean that area at no charge. The guarantee covers re-cleaning only, not refunds.
6Payment
Payment is due when the cleaning is completed, unless we agree otherwise in writing. Nothing is charged when you request a quote.
7Damage and limits of liability
Please report any damage within 48 hours of the visit. We are not responsible for normal wear and tear, items that were already damaged or not properly secured, or valuables left out during the cleaning. To the fullest extent allowed by law, our total liability for any claim is limited to the amount you paid for the cleaning involved.
8Website use
Don't misuse our website or submit false information. Content on this site belongs to Book & Clean and may not be copied without permission.
9Governing law
These terms are governed by the laws of the State of Florida.
10Changes
We may update these terms. When we do, we'll change the date at the top of this page.
11Contact us
Book & Clean (Lerner Solutions Group LLC), Ponte Vedra Beach, FL
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